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Stadtwerke Bochum

Mein Kundencenter

Information
to Our Clients

Information to Our Clients

Stadtwerke Bochum

For 160 years, Stadtwerke Bochum have been cost-effectively and reliably providing electricity, gas, water, and district heating for the citizens of Bochum.

In addition to that, we deliver electricity and gas throughout Germany.

Our Products

You can order electricity and gas from us directly. You can get personal advice from our Customer Service Desk and you can get registered there.

Should you prefer to contact us more conveniently via the Internet, our online product calculator is at your service. Using it, you will quickly and easily find the electricity or gas product suitable for your needs.

As a real estate owner you can register for water with us directly. If you are a tenant, your landlord (owner of your house) will do that for you. You will also receive the water bill from him.

District heating is only available in some parts of Bochum. If you are not the owner of your building, you will be back-charged with the consumption of district heat, like water, by your landlord (owner of your house).

Internet, telephone and TV: In several suburbs we also offer our extremely fast fibre-optic products. With those, you rapidly surf the Internet, watch pin sharp TV and have telephone calls in crystal clear quality.
Check here, whether our fibre-optic network is available in your part of town:

Our Service at the Customer Service Desk

The members of our customer service team will gladly be of personal assistance to you.

Please note that our client consultants will normally only be able to help you in German. So please bring somebody along to translate for you.

Address of Customer Service Desk

Stadtwerke Bochum GmbH
Ostring 28
44787 Bochum

Opening Times of Customer Service Desk

Mondays7.00 to 17.00 hrs
Tuesdays and Wednesdays7.45 to 17.00 hrs
Thursdays7.45 to 18.00 hrs
Fridays7.45 to 15.15 hrs

In order to avoid waiting times, you are welcome to make a prior appointment for your visit to the Customer Service Centre.

Overview of Services Rendered by Customer Service Desk

  • Registration and de-registration of a private household or a commercial property
  • Changes to on-account payments
  • Questions regarding the invoice (bill)
  • Payment issues
  • Tariff consulting
  • Energy consulting


Our customer service will be happy to advise you!

Registration of a Private Household

You would like to register your meter?

Then please have the following documents handy:

  • ID Card
  • Tenancy agreement / address
  • Meter number and meter count on the date of takeover

De-registration of a Private Household

You would like to de-register your meter?

Then please have the following documents handy:

  • Customer number
  • Handover report
  • Meter number and meter count on the date of handover
  • Your new address/forwarding address

Telephone Service/Chat

0234 960-3737
Monday to Saturday 8.00 to 20.00 hrs

Free Call-Back Service

With our free call-back service we give to the opportunity to be called back immediately by our consulting team. Please bear in mind that a return call is only possible from Monday to Saturday between 8.00 and 20.00 hrs.

Live Chat

Customer service live: Chat directly to our service staff. The chat is available to you from Monday to Saturday from 8.00 to 20.00 hrs.

Online Customer Service

As a customer of Stadtwerke Bochum you may also benefit, by the way, from the advantages of our Online Customer Service Centre. Just register and manage every issue around the topics of electricity, gas, and water swiftly and without red-tape via the Internet.

Payment Information

Ways of Payment

Once a year, we will read the gas, electricity and water meters in your area and, shortly thereafter, produce the annual consumption invoice. Until receiving the next invoice, you may choose between various ways of payment:

Monthly on-account payments
Please make the 11 on-account payments in accordance with the time schedule of the invoice. Customers not having placed a debit order yet can make free cash payments with Sparkasse Bochum.

Bi-monthly on-account payments
Instead of the 11 on-account payments, when paying monthly, you have only 5 contributions here.

Annual Advance Payment
You can pay the on-accounts payments also as an annual advance payment. You will get a bonus of 2 per cent on the on-account payment made in advance.

Example

ANNUAL ADVANCE PAYMENT
On-account payments11 x 100 =1.100,00 Euro
Minus 2 per cent bonus on 1,100 Euro22,00 Euro
Amount to be paid1.078,00 Euro

For your personal offer of your bonus advantage, please check your invoice.

Adjustments of On-Account Payments

You may have the amount of the on-account payments adjusted if changes in consumption are foreseeable or if other reasons exist. This can also be done in our Online Customer Service Centre.

Charges for Delayed Payments

In case of delayed payments, i e if we have to ask for your payment again or have the amount collected by a representative, we will charge you with the cost actually incurred.

What You Should Observe

Complaints about your invoice do not release you from your payment obligation. Your chance to file a complaint is not impeded by your participation in direct debiting.

In case of delayed payments we are entitled to levy charges for the increased administration effort. If you have already been sent a reminder for part of the invoice amount, the due date for this part-amount is the first-mentioned one.

When giving up a residence or a business, you are liable for the consumptions as well as the basic price up until the termination date of the power delivery contract. So please inform us in your own interest when you give up your flat or your business operation. Notice must be given in writing 14 days before the end of the month.

Troubleshooting Around the Clock

In case of technical malfunctions, you can contact us at any time at the following telephone numbers:

Electricity/public lighting0234 960-1111
Gas and water0234 960-2222
District heat0234 960-3333